Privacy Policy padi77
– Your Data Protection

Welcome to the padi77 Privacy Policy. This document describes the privacy practices of the padi77 platform, accessible via padi77.fun and our mobile app ("Platform").

Padi77 is committed to protecting the privacy of every user who registers and uses our platform. We take this responsibility seriously because we understand that your trust is the foundation of our relationship. The personal information you share with us is handled with full accountability, transparency, and in accordance with applicable laws in Malaysia.

This policy applies to all information collected through our Platform, including during the account registration process, gaming activity, financial transactions, and interactions with our customer support team.

Padi77 only collects information that is strictly necessary to provide you with a safe, seamless, and responsible service. Below are the types of data we collect:

We do not collect sensitive information such as medical data, political views, or religious beliefs. All data is collected directly from you or generated automatically when you use the Platform.

The information we collect is used responsibly for the following purposes only. padi77 will not use your data beyond the scope stated here without obtaining your prior consent.

• Process account registration and verify your identity through the established KYC procedure.
• Process deposits, withdrawals, and all financial transactions securely and accurately.
• Provide responsive and effective customer support whenever you need assistance.
• Send important notifications relating to your account, active promotions, and platform updates.
• Detect and prevent fraud, money laundering, and other illegal activities.
• Comply with applicable legal and regulatory requirements, including Malaysia's PDPA.
• Improve the user experience based on aggregate, anonymised usage patterns.
• Monitor compliance with responsible gaming programmes to protect vulnerable players.

Padi77 does not sell your personal information with anyone. However, there are limited situations where we need to share information with trusted parties to ensure our services operate properly and securely:

• Payment Provider: Minimal transaction details are shared with authorised payment processors such as banks and e-wallet operators to complete your financial transactions.
• Identity Verification Service: KYC documents are shared with recognized third-party verification service providers to confirm the authenticity of your documents.
• Statutory Authority: We are required to comply with court orders or lawful requests from Malaysian law enforcement agencies when legally obligated to do so.
• Technology Partners: Technical infrastructure providers that help operate our platform are bound by strict confidentiality agreements.

All third parties who receive your data are required to maintain data protection standards equal to or higher than those we apply ourselves.

The padi77 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Below are the types of cookies we use:

• Essential Cookies: Required for basic platform operations such as login session verification and security. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as language, display theme, and other personal settings for your convenience.
• Analytics Cookies: Help us understand how players interact with our platform in aggregate, without revealing individual identities.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorized access.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the padi77 platform. Continued use of our platform is considered consent to the use of cookies as described.

Your data security is our top technical priority. padi77 continuously invests in the latest security infrastructure to ensure your information remains protected at all times.

• 256-bit SSL Encryption for all data transmitted between your device and our servers.
• Two-Factor Authentication (2FA) available and encouraged for all player accounts.
• 24/7 Security Monitoring by padi77's internal cybersecurity team.
• Regular Security Audits by an independent, certified third-party company.
• Internal data access is restricted — only staff who require access for work purposes are permitted.
• Automatic data backup with encryption to ensure service continuity.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to also safeguard your account by using a strong password and never sharing your login credentials with anyone.

As a padi77 platform user, you have certain rights regarding your personal data that we take seriously. Below are the rights you may exercise at any time:

To exercise any of the rights above, please contact our data protection team by email at [email protected] or via live chat. We will process your request within 30 business days.

Padi77 only retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law.

• Active Account Data: Retained for the duration your account is active plus 7 years after closure for audit and compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements.
• Game Logs: Retained for 2 years for dispute resolution and responsible gaming audit purposes.
• Login & Security Data: Retained for 90 days for security incident investigation purposes where required.
• Support Communication Records: Retained for 3 years for service quality reference and training purposes.

Upon expiry of the retention period, your data will be securely deleted or anonymised in a manner that prevents re-identification.

Padi77 is a platform restricted to individuals aged 18 years and above only. We do not knowingly collect or process personal data of minors.

Should we discover that personal data of a minor has been collected without the knowledge of a parent or legal guardian, we will immediately take the following steps:

• Close the relevant account immediately.
• Delete all associated personal data.
• Refund any remaining balance where applicable.

If you believe that a minor has registered on our platform, please contact us immediately at [email protected] so that immediate action can be taken.

Padi77 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Whenever we make significant changes, we will:

• Update the "Last Updated" date at the top of this document.
• Send a notification to your registered email at least 14 days before the changes take effect.
• Display a clear notice on the main page of our platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the padi77 platform after any changes take effect will be considered acceptance of the updated terms.

If you have any questions, concerns, or wish to exercise your privacy rights, padi77's data protection team is ready to assist you through the following channels:

• Live Chat: The fastest way — available 24/7 directly within the padi77 platform.
• Privacy Email: [email protected] — for enquiries specifically relating to personal data.
• General Support Email: [email protected] — for general enquiries.
• Telegram: Our support agents are available to assist you around the clock.

For formal complaints regarding data protection that we are unable to resolve, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory body under the Personal Data Protection Act 2010.

You may also refer to the FAQ for answers to frequently asked questions about privacy and account security, or visit the Responsible Gaming for more information on player protection.